The Hidden Cost of Manual Operations
As a property manager, your passion lies in delivering an exceptional guest experience. But what happens when the daily tasks—managing bookings, coordinating check-ins, handling guest communications—begin to consume your time, pulling you away from what truly matters? This was the challenge faced by Helgafell Rentals, a renowned company that expertly manages and proudly owns a portfolio of 20 properties nestled in Ciudad Quesada, Alicante. Known for their unwavering commitment to excellence, the Helgafell team found themselves overwhelmed by the demands of managing their high-end properties. The increasing workload threatened to undermine the service quality that set them apart.
“Before we partnered with CoastVenture and Nuki, our team was stretched to its limits,” shares Olafur Thorarinsson, Hotel Manager for Helgafell Rentals. “We were spending so much time on administrative tasks that it was hard to focus on the guest experience. The automation and smart solutions have given us back our time, and our guests have noticed the difference.”
The real question: How can you continue to deliver top-tier service without being overwhelmed by the growing demands of property management?
Leveraging Technology to Reclaim Control
Helgafell Rentals discovered their solution in a transformative partnership with CoastVenture and Nuki. This collaboration wasn’t about adding another tool to their arsenal—it was about fundamentally changing how they managed their properties, enabling them to operate more efficiently and effectively.
CoastVenture introduced a sophisticated property management system that became the cornerstone of Helgafell’s operational overhaul. Central to this system were AI-driven dynamic pricing tools, which continuously analyzed market trends, occupancy rates, and local demand to optimize pricing in real-time. This ensured that Helgafell not only stayed competitive but also maximized revenue, with every pricing decision grounded in data and strategically sound.
But the transformation didn’t stop there. CoastVenture’s system also enhanced Helgafell’s multichannel distribution, ensuring that their properties were prominently listed across all major booking platforms like Airbnb, Booking.com, Expedia and Marriott Bonvoy. This broader visibility drove higher occupancy rates but also required streamlined operations to handle the increased volume efficiently. Here, automation played a crucial role, with AI-driven guest communication tools handling inquiries, confirmations, and follow-ups, freeing up the Helgafell team to focus on higher-value tasks.
“Our AI-driven dynamic pricing tools allowed Helgafell to stay competitive in the market while maximizing their occupancy rates,” explains Christo Palasov, CEO of CoastVenture. “But we also recognized the need for a secure, seamless check-in process that could operate 24/7 without burdening the staff. That’s where Nuki came in.”
Streamlining Guest Check-ins
Imagine giving your guests the freedom to check in at their convenience—no late-night phone calls, waiting times and logistical headaches. Nuki’s keyless entry system allowed guests to access their accommodations with a simple tap on their smartphones or by using a unique entry code, providing a seamless, secure check-in experience that redefined convenience. For the Helgafell team, eliminating the physical key handover meant a significant reduction in workload, allowing them to redirect their energy towards enhancing the guest experience rather than being bogged down by logistical challenges.
“At Nuki, we believe in making life simpler and more secure for both property managers and guests,” says Birgit Wirth, Strategic Sales Lead of Nuki. “Seeing how our technology has helped Helgafell offer a better experience while reducing their workload has been incredibly rewarding.”
The automation goes even further. Through the seamless integration of Nuki’s smart locks across all 20 properties with the Owner’s Portal, access permissions are automatically sent to guests before their trip. Remote access control and monitoring capabilities, including real-time access logs, provide owners with peace of mind and enhanced security, knowing they have full oversight of their properties no matter where they are.
A Transformation That Redefined Success
The impact of these innovations was profound. Helgafell Rentals experienced a substantial increase in revenue, coupled with a significant reduction in operational workload. This wasn’t merely about saving time—it was about revolutionizing how the business operated. Freed from the constant demands of manual tasks, the Helgafell team could now focus on what they do best: creating personalized, high-touch experiences that left lasting impressions on their guests.
Guests noticed the difference immediately. No more waiting for keys, no more check-in hassles—just smooth, effortless stays that turned first-time visitors into loyal repeat customers. The enhanced guest experience, supported by technology, elevated Helgafell’s reputation even further, solidifying their position as a leader in exclusive property management.
“Working with Helgafell has shown us what’s possible when technology meets a genuine passion for hospitality,” reflects Christo Palasov, CEO of CoastVenture. “We’re proud to have been part of their journey.”
It’s Time to Break Free from Operational Overload
As a property manager, your role extends beyond managing buildings—you’re crafting experiences that create lasting memories. To do this effectively, you need the freedom to focus on what truly matters. Helgafell Rentals’ journey is a powerful example of how the right technology can help you reclaim your time, increase your revenue, and elevate your guest experience to new heights.
Don’t let the burden of manual operations hold you back. By partnering with innovative solutions like CoastVenture and Nuki, you can transform your property management approach, unlocking the full potential of your business. It’s time to break free from the grind and lead your properties into a future where excellence isn’t just maintained—it’s amplified.